Sales: (905) 847-2055  |  Service: (855) 349-8827


Customer Testimonials



Alex and Deborah Williamson

In May of this year we purchased a Jacuzzi hot tub. We made our decison based upon the sterling reputation Jacuzzi possesses along with our earlier satisfaction with a Jacuzzi soaker tub we purchased two years ago for one of our bathrooms. I feel impelled to comment on our recent experience with Jacuzzi. The sales team did an outstanding job of assisting us in our selection of the proper hot tub for our needs and the installation people were higly professional in installing and explaining the maintenance of the tub. I have had occasion to contact Kerri at Jacuzzi service on a couple of minor follow up adjustments and was treated in a most professional manner by her. All in all our decision to purchase a Jacuzzi hot tub is one that we have found most rewarding. The excellent after-purchase care provided by your professional staff has been most impressive. We are very pleased to have purchased a Jacuzzi hot tub.


Hi Alain

It was a pleasure to speak with you today.

My experience with my Jacuzzi has been practically life-changing. I was a bit reluctant to go in during the winter but decided one day to take the plunge. Just being in the hot tub with freezing air all around me was so exhilarating and relaxing. In fact, the colder it was outside the better it was inside the tub! I have been sleeping much better, using my backyard regularly and spending more time with friends and family. The hot tub has become a focal point to our recreation! My wife and I go in regularly, as do my kids. We all invite friends and family over and everyone enjoys going in. My wife and I both jog and we go for a dip when we get back and it totally relaxes us. I am not kidding when I say it was life-changing!

I would be happy to talk to anyone who would want a real-life testimonial from a Jacuzzi owner.

Take good care, Jory

Matt & Jenn Ritter

Dear Alain,

We have thoroughly enjoyed our experience with Jacuzzi Ontario thus far.
I had an excellent first impression when I visited your website after hearing an ad on the radio.
I received a call from you the following day and I was impressed with your level of knowledge about your competitors and about your own products.
We ultimately decided on the J-245 after 2 visits to the showroom and we are thrilled with it.   
The site visit gave us confidence in making the purchase as we did not want to have any surprises on delivery day.
The delivery team was punctual, professional and courteous.  The follow-up customer service has been excellent and we appreciate the “spa school” opportunity.
Thanks for everything.  We look forward to many years of relaxation and enjoyment!

Matt & Jenn Ritter

Toronto ON

Bonnie Morgan

Dear Mr. Wasney,
Waterford Place is a 97 -unit condominium on Lakeshore Road in Burlington.
Last summer we purchased a new Jacuzzi to replace our 12-year old and leaking hot tub for our gym and spa. TJ was very helpful, and generous, in that process.

The indoor location of our hot tub is a small space and we had to take great care in choosing a new tub. We also had accessibility issues to be resolved. With TJ’s advice and expertise, we needs were met, and then some.

It was TJ’s suggestion that we have a “reveal” and that he be on hand to demonstrate the features of the Jacuzzi to our residents. After months of planning, designing, and construction we re-opened our new gym and spa last Tuesday evening. TJ attended,  answered questions and explained all the bells and whistles far better than our Property Manager or any of our Board members could have. His expertise and his personality made it a fun evening.

I have expressed our gratitude to TJ personally, but I thought you would also like some positive feedback.

Oh, yes, almost forgot...the hot tub is great too!
Best Regards,
Bonnie Morgan
President, Board of Directors.
Waterford Place

P. Haddrell

  We were in the market for a new hot tub and had done our research on the various brands and features available. We went to the Jacuzzi hot tub location in Vaughan as part of our search for a new  hot tub. As we walked into the store we were met by Al, a sales rep. My first comments to him were that we did not need a waterfall, fancy lighting package, or add on features that would raise the price above a basic tub.  His response was that many features of the Jacuzzi hot tub were standard including a waterfall, changing light package, cover and lifter.  He further added that removal of the old tub was included in addition to delivery of the new tub.  There was no pressure from anyone while we were in the store looking at the different styles and models of hot tubs but if we had a question we were only to ask.

 After some time we spoke with Al who went over the different models and features and what would best suit our needs.  There were no high pressure sales tactics or pitches.  In fact Al suggested we look around, ask questions and then go and compare Jacuzzi hot tubs to others in the market and then come back.

  After a few minutes we decided to go with Jacuzzi.  Not only are they selling hot tubs with more features for less than the competition, they are selling a supportive sales network that know the industry, the market, and the people who are buying them.
After the tub was delivered and hooked up by a referred licenced technician all was great except for one jet not working.  One call took care of the fix.

  Since May of 2012 when the tub was delivered we have had only great experiences in it.  The seating configuration proves to not only relax you and several others in the tub but to melt away any tension your body may have had.  There is such a variety of jets in the tub that wherever you have an ache or pain you are sure to target it in a Jacuzzi hot tub.
For anyone in the market for a hot tub I would say to do your research and to include Jacuzzi in your search.  The product features, price, warranty, and sales staff are hard to beat.  I rarely offer my endorsement for a product but in the case of Jacuzzi hot tubs I would  not hesitate to highly recommend them to my friends and family.

P. Haddrell