COVID-19 Update from Jacuzzi Ontario

The last three months have been a trying time for families and businesses across Ontario and throughout Canada. While there is no COVID-19 handbook on how to navigate these types of situations, the team at Jacuzzi Ontario would like to thank our first responders, front-line workers and all levels of the Canadian government for their unwavering guidance, support and leadership throughout this crisis.

We would also like to extend a heartfelt thank-you to you, our loyal customers – without you, we would not have a business. Thank you, from the entire team at Jacuzzi Ontario and all of the people who depend on our business to support their families.

With the recent news from the Ontario government regarding phase one of the reopening of store-front businesses, we are excited to announce as of June 1, 2020 our retail stores have reopened with new hours of operation. This includes increased sanitation practices and physical distancing measures to ensure the continued safety of our employees and customers. We ask that you keep yourself well-informed of the latest information provided by the Provincial Health Authorities and respect those guidelines when returning to our retail stores. As further details emerge and our business makes changes, we will keep you informed via email, phone and our website.

For more information about our new store hours, click here for a list of all our showrooms and find your nearest location. Virtual appointments are still available and private appointments are still being offered on Mondays and Tuesdays after hours.

Our maintenance and repair services remain operational. If you require service, please call, (905) 635 0670 or make a service request. Although water tests are not available at this time, you can contact your local Jacuzzi Ontario representative or use the online chat feature found on our website if you are having water issues.

While curbside pick-up is not a service that we are offering, our online store is open 24-7 for all of your water care needs, chemicals and accessories. All orders over $149 receive FREE shipping. Use promo code *STAYCATION* for an extra 10% off orders over $250. Over the counter products will only be available from our online store. For covers and parts, contact the service department at your local Jacuzzi Ontario showroom.

If you would like to learn more about purchasing a hot tub, sauna, all season pool, gazebo, or any of our home wellness products, our digital team is also ready and available to assist you via video chat, phone, or online chat. We’ve made buying your next home wellness product comfortable with our completely digital sales and payment process. If you would like to see our products in person, visit your local Jacuzzi Ontario showroom today.

As one of the largest volume home-wellness partners in the world, we have a wide range of inventory available for immediate delivery & installation via our white-glove home-delivery process.

For the most up to date information, please visit or chat with us online. From the entire Jacuzzi Ontario Family, we look forward to seeing you again soon.

Be well,

Trevor Wasney
President & CEO, Jacuzzi Ontario

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