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Contact Your Local Wellness Shop

Let’s bring your home and backyard to life with the right wellness products. Create intuitive spaces that are designed to help you recover, entertain and enjoy a better quality of life. To ensure you have the fastest access to the support you need, we have self service, online chat, email, and phone options.

During business hours, you can always reach a Wellness Shop expert by calling our main line or reaching out to customer care.

SALES

To connect with a sales representative about a hot tub, all season pool, or sauna:

RETAIL STORES

At the prompt dial “1” to be directed to the local store.

PRODUCT SUPPORT

You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 289-872-0748.

  • Press 1 to speak with a sales representative about one of our wellness products (hot tubs, all-season pools and saunas)
  • Press 2 for service appointment information
  • Press 3 if you are a Jacuzzi For Life member, are subscribed to a
    maintenance program or are interested in becoming a member or subscriber
  • Press 4 for technical support with products or chemicals
  • Press 5 for all other customer care inquiries including our online store and part ordering

We also have a variety of self-help resources which may be faster for you:

NEW DELIVERY CONCERNS

If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to ndi@wellnessshop.ca.

If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.

JACUZZI FOR LIFE & MAINTENANCE PLANS

To connect with our team regarding Jacuzzi For Life or our Maintenance Plans:
 

WARRANTY INQUIRY

If your hot tub is under warranty or you have questions about your warranty reach out to warranty@wellnessshop.ca

HOT TUB STORE INQUIRY

If you’re looking for information regarding a product or order from www.hottubstore.ca reach out by chat on www.hottubstore.ca,
customerservice@hottubstore.ca, or call 1-888-436-0110

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ABOUT US

About Wellness Shop

Our team of home and backyard leisure experts at Wellness Shop are here to help with all your needs. From hot tubs and all season pools, to saunas, supplies, and more. Contact your nearest showroom today for more information!

OUR REVIEWS

Trusted By Happy Homeowners

Very promptly resolved my concern with an offer of a coupon. I will continue to buy from The Hot Tub Store as a result.
5/5

Dave

The website is user-friendly, easy to pay, and quick service. I was really impressed.
5/5

Shirl

Everything from start to finish was fantastic. Ordering, delivery and set up went seamlessly.
5/5

Don

It’s great when the product I need is on sale. I also like the fact that it is at my house within a couple of days.
5/5

Melissa

Honesty and personable! Punctuality – even early which was perfect! Gave options and honest opinions.
5/5

Dawnya

Pleased to be able to talk to a person to reqest service. The gentleman who serviced the tub was knowledgeable and pleasant.
5/5

Mark Ackersviller

The technician was very thorough, super friendly and did a fantastic job with the service.
5/5

Kristin

woman-sauna

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Embark on Your Backyard Transformation Journey

Connect with our passionate leisure experts to turn your dream space into reality. Together, we’ll elevate your home with the perfect backyard retreat.
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