Testimonials
CUSTOMER REVIEWS
DEDICATED TO YOUR EXPERIENCE
What Our Customers Are Saying
We’re committed to providing an exceptional shopping experience. From the moment you enter our showroom, you’ll be greeted with a smile and treated with professionalism. Our backyard leisure experts are here to help you every step of the way, from researching our products and finding the best one for your lifestyle, to maintenance and aftercare services that help you enjoy for years to come.
Joe was efficient and took the time to explain clearly what he was doing and why.
★★★★★ 5/5
Norah Kennedy
Bought the hot tub from you guys great service and tub is running great had it for over 9 years
★★★★★ 5/5
Krishnil
The phone call to tell me he is arriving and how explained and answered question for us
★★★★★ 5/5
CAROLINE
We actually loved getting a duck with the order… didn’t happen this time but we love the ducks! 😊
★★★★★ 5/5
Jillian
Mandi has made the buying experience great. Very knowledgeable and savvy to help educate ya and ensure we made a good educated decision on what would best fit our needs and expectations. Post purchase experience has been equally impressive.
★★★★★ 5/5
Ryan
Mike in sales was awesome. Great asset to your company. The deal was amazing and the company that did the hook up was also great
★★★★★ 5/5
Dan
Zach was very professional, very knowledgeable and a real pleasure to work with. He got us exactly what we were in the market for!!
★★★★★ 5/5
Stephen & Heather
Jaime is amazing… the entire team is fantastic we have worked with Andrew and Matthew as well and just a pleasure
★★★★★ 5/5
Heba & Rachid & Rachid Malki
Your service man Joe was great, very knowledgeable and repairs were completed in a timely fashion.
★★★★★ 5/5
Gary & Shelly and Shelly Gentile
Christian was very knowledgeable and friendly. The whole process was smooth and not complicated. We got our hot tub without any headaches.
★★★★★ 5/5
Mike
Jenn was very informative, and had excellent product knowledge. Went in there not knowing much about hot tubs and she was able to narrow down the options to help me find the one that suited my needs perfectly by asking the right questions and demonstrating on the floor models.
★★★★★ 5/5
Daniel
honestly it was the price, quality, ease of ordering and speed of shipping is the reason for the score of 10. Thank for the great service.
★★★★★ 5/5
Jeremy
The technician finally was sent out to look at a problem
I had been complaining about for 5 months. A SmartTub technician and he replaced the faulty unit!!!!!
★★★★★ 5/5
Siim Holmberg
Freddy was absolutely amazing explaining everything about the swim spa, financing and the delivery process.
★★★★★ 5/5
Brian
the main thing was how quickly we received our products after ordering. The price was also good as was the free shipping.
★★★★★ 5/5
Grace
Prices are higher / too high than market against known primary source manufacturers.
★★★★★ 5/5
MARC
Love the fast shipping and one stop shopping for all my hot tub needs. Happy to collect points and get discounts and I’m even happy when I see the odd surprise treat thrown in with my order like a rubber ducky lol
★★★★★ 5/5
Susan & Trav & Trav Kennedy
Lisa was very attentive and made the effort to correct the poor service that I had experienced. I appreciate her service in this regard.
★★★★★ 5/5
Kathryn
You have a fantastic selection of parts and accessories. I would definitely recommend you guys. I will be doing future purchases.
★★★★★ 5/5
Mellissa
To be honest the last question had me choose between price, service, or speed. But it only let me pick one. It was all three!!
★★★★★ 5/5
Dan
We have most recently recommended you and they are in the process of buying a hot tub from you
★★★★★ 5/5
Megan Scott
Communication was stellar between the representative, Andrew and the technician, Adam. Polite and was mindful of special instructions regarding our dogs.
★★★★★ 5/5
Tammy & Aaron
It is refreshing to purchase from a company that provides optimal customer service.
★★★★★ 5/5
Jackie
The service provider arrived when he said he would and explained all that was needed!
Greg was great!
★★★★★ 5/5
Duncan
Quick service and knowledgeable tech who provided feedback on maintaining a good spa
★★★★★ 5/5
Vera & Vitor
the chemicals work great in our hot tub and the renewal system is good as is the emails
★★★★★ 5/5
Kathy
Had the pleasure of being serviced by Long today. He did a great job with providing maintenance services and how to properly maintain moving forward. Will 100% recommend to other customers. Thanks
★★★★★ 5/5
Vikrant
Service was thorough, explained fully. Service rep arrived on time and called ahead of time as promised. Service rep was very friendly.
★★★★★ 5/5
Peter Beggs
The technician was very thorough and trustworthy. He is knowledgeable and suggests reasonable alternatives.
★★★★★ 5/5
Wendy & Steve
Lisa was insistant that we were going to solve my problem with my lifter arm. She went over and above to make sure she found the right information even though it took time and I was her last call. We got it fixed and I can use my hot tub properly for the Easter weekend. She was funny too. Awesome.
★★★★★ 5/5
Tanya
Jordan our sales rep did a great job, very educated on units and very helpful in selection/ receiving our tub.
★★★★★ 5/5
Caleb & Amanda
Great customer service. Delivery was easy and the delivery guys were knowledgable
★★★★★ 5/5
Hardave
How flexible the technician was. I got called away and he was able to do the whole job without someone being there.
★★★★★ 5/5
Bill Roy and Julie Roy
Amazing service. So kind and kept us in the loop on what was going on. We had a bad experience with another company and it was so nice to just have someone who was quick and so nice.
★★★★★ 5/5
kara Jenner
I love when you added a free thank you items like the wine cups. Used it a couple time before it ended up in the dishwasher and was damaged.
★★★★★ 5/5
Kevin
The comprehensive of services, and suggesting the best solutions for the maintenance.
★★★★★ 5/5
Eiman
Love is such a strong word. I like the ease of orderering and the points you offer for savings.
★★★★★ 5/5
Richard
Freddy was very knowledgeable and friendly. Thank you for making the experience so easy!
★★★★★ 5/5
Kelly
Already have recommended you to friends. Not the cheapest products but great quality, easy website and fast delivery.
★★★★★ 5/5
Judith Deborah
Product is always shipped on time. I think it’s Andrew who comes to service our hot tub. He’s fantastic.
★★★★★ 5/5
Linda & Micheal
To be honest its only because of Jenn. She is knowledgeable, excellent customer service, problem solver, and organized. She followed throughout all the stages and gladly answered all questions and concerns.
★★★★★ 5/5
Yoanna and Raj
Friendly excellent service and quickly resolved issues and informed us for what the issue was and quickly resolved it !
★★★★★ 5/5
Denise
Amazing Customer Service.
Great experience throughout the whole process.
Thanks very much Zach.
★★★★★ 5/5
John & Karen
Alisha went above and beyond and was extremely nice. I went through 2 other companies before this one and both took weeks to diagnose the problem. It took Alisha 2 minutes.
★★★★★ 5/5
Steph
Just want to let you know, that the service technician that was at my house is a fantastic representative for your company.He was very helpful, polite, and went the extra mile. Thank you
★★★★★ 5/5
Dave
Knowledgeable sales rep. No pressure presentation.
Excellent after-sale care
Almost 100 percent perfect delivery and setup.
Please consider packing removal as part of your delivery package. There is a tremendous amount of packing materials that I have to break down and recycle. I wasn’t prepared for that.
★★★★★ 5/5
Chris
The free shipping was awesome, and I found what I was looking for easily and fast.
★★★★★ 5/5
Margaret
Your representative Joe was very professional. He answered all my questions you did an amazing job. Make sure everything was up the spec and the tub was clear and cleaned properly and answered all my questions completely.
★★★★★ 5/5
Nick & Lori Mantas
The technician was excellent. Took a long time to get service but the tech made it a great experience
★★★★★ 5/5
Nadine
That when I had a problem a rep was on it and dealt with it in a professional manner
★★★★★ 5/5
Jeff and Pat
Easy online purchase. Local Jacuzzi store closed and it’s not as convenient to get these products anymore.
★★★★★ 5/5
Brett
Adam diagnosed the problem in less than 5 mins and had a solution and the part in 10 mins
★★★★★ 5/5
steve
His politeness- His knowledge of the Tub- He new what he was doing- Good Job- Thanks…
★★★★★ 5/5
Don & May & May Jenkinson
Jordan has been a pleasure to deal with, he is meticulous at follow up with the customer!!!
★★★★★ 5/5
Catherine and Don
From start to finish, Stu was amazing. Always replayed and I didn’t feel pressured making a choice
★★★★★ 5/5
Simon
I asked multiple times if there was anything preliminary that I could do prior to someone coming, and nothing was told to me. As in check the filters. I was told they were good for months, and it had only been in use for a month. Yet the service guy, Gary, said that’s usually the first thing they ask. Would have saved me $300+
★★★★★ 5/5
Carrie-Lynn and Daniel
There’s nothing wrong with what you did. In fact your tech was great. If and as I have someone I know who can use your services I’ll pass along your name
★★★★★ 5/5
David
Eric got to the heart of the problem quickly, shared his concerns about one piece of equipment, gave me an option to replace and then did a quick replacement.
★★★★★ 5/5
Julia
Lisa was very professional, personal, and took the time to get to know the customer and our needs. She did follow up phone calls and emails and was able to answer questions (or find out the answers to questions if she wasn’t too sure). Such an amazing experience with Lisa. Thank you for taking the time to help us with our issue!
★★★★★ 5/5
Jennifer and Thomas
Tech was very friendly and knowledgeable and followed up with suggestions and recommendations
★★★★★ 5/5
Steve
Price on some items (some could use adjusting for ex. the clearray bulb and I found filters a bit pricey, I get the unicel C4950 for under 60) and quick delivery.
★★★★★ 5/5
Chantal
Great service. Super quick delivery. Very nice staff.wgole experience was awesome
★★★★★ 5/5
Edward
Removal of the old tub and the placement of the new one. Electrical hook up done the same day. We tuned that evening.
★★★★★ 5/5
Al & Wendy & Wendy Murphy
The service provider, Jay is very thorough, knowledgeable and explains in detail what is going on with troubleshooting. He follows up and provides solutions/suggestions should the problem continues.
★★★★★ 5/5
Debbie
Very promptly resolved my concern with an offer of a coupon. I will continue to buy from The Hot Tub Store as a result.
★★★★★ 5/5
Dave
The website is user-friendly, easy to pay, and quick service. I was really impressed.
★★★★★ 5/5
Shirl
Everything from start to finish was fantastic. Ordering, delivery and set up went seamlessly.
★★★★★ 5/5
Don
It’s great when the product I need is on sale. I also like the fact that it is at my house within a couple of days.
★★★★★ 5/5
Melissa
Honesty and personable! Punctuality – even early which was perfect! Gave options and honest opinions.
★★★★★ 5/5
Dawnya
Pleased to be able to talk to a person to reqest service.
The gentleman who serviced the tub was knowledgeable and pleasant.
★★★★★ 5/5
Mark Ackersviller
The technician was very thorough, super friendly and did a fantastic job with the service.
★★★★★ 5/5
Kristin
for the second time i had an issue that i called in about and it was dealt with quickly and efficiently thanks to Lisa.
★★★★★ 5/5
Jack Boulet
Your technician was very sure in her abilities and was very courteous and police.
★★★★★ 5/5
Gary
Lisa (customer care) was super amazing from being patient by listening to customer’s concern to her proactive approach to solving those concerns with a satisfactory outcome.
★★★★★ 5/5
Olurotimi
Service was great from the moment we walked into the showroom. Alissa was very patient and helped us find the perfect used Jacuzzi that fit all our needs. She even came to our home to help us get started with the hot tub. Super smooth experience!
★★★★★ 5/5
Zaheer and Fatima
I called they helped without question weather I purchased from Wellness Shop or not just wanting to help.
★★★★★ 5/5
Thea
Very quick delivery and good price. I told my son about you guys. He probably ordered some spa shock too.
★★★★★ 5/5
John
Zack at the Burlington store was great to deal with and I am loving our new hot tub. Thank you.
★★★★★ 5/5
Clinton
Amazing effort to do what is best for us. From sales to service to warranty. All members have been awesome.
★★★★★ 5/5
Todd Janzen /Rhonda Thomas
Service was excellent from emailing and phoning us for the timing of our cover coming, to the awesome personality of Mathew
putting on our cover.
★★★★★ 5/5
Doug
All representatives are efficient and personable. The main thing I like is reliability and communication.
★★★★★ 5/5
Michelle
Great selection of products that we need and reasonable prices, especially when stocking up and buying multiple sets of one product. Fast shipping is also greatly appreciated!
★★★★★ 5/5
Dave
The website is well laid out, easy to find the products I need. Quick payment options including Apple Pay are great. And then speed of shipping, and condition of goods.
★★★★★ 5/5
Craig
Adam was exceptional with the service he provided and most importantly, he was attentive and gave importance to my questions and concerns. Adam provided me with AAA+ service! Thank you, Adam!
★★★★★ 5/5
George & Rosalia
You have products i need with the correct guide to find which product i need for my spa tub
★★★★★ 5/5
Lora
Well the price, could come down, those are so expensive for what they are….
I would love that!
★★★★★ 5/5
Randy
I loved how the each time we get a service call they help explain how we can protect our hot tub better than we have been. They don’t judge our mistakes but help us to understand how to help keep our tub protected
★★★★★ 5/5
Doug & Heather
Easy order and fast delivery. Only disappointed that the site showed a promo for Spa Robes for free, but I couldn’t add it to my cart. Site should take them off or explain how it qualifies. Otherwise, very happy.
★★★★★ 5/5
Melanie
Mike Boyle did an excellent job working through all details. Very professional and thoughtful, would high recommend to friends and family!
★★★★★ 5/5
James
Joe showed up when he said he would and worked nonstop until he was done. He cleaned and serviced our hot tub to perfection. He also had the chemicals, etc we needed to restock with him.
★★★★★ 5/5
Grant & Donna & Donna Neal
knowledgeable technician who took his time to explain any service issues and how to maintain the hot tub between routine maintenance..
★★★★★ 5/5
Peter
ANDREW was our SERVICE TECH. He was efficient, friendly, knowledgeable and cleaned up when finished
★★★★★ 5/5
Kim & Greg Moulsdale
Jay was knowledgeable, very kind and professional and explained what was happening with our hot tub while he worked through the issues.
★★★★★ 5/5
David
Mike was awesome to deal with straight down to the guys who delivered and set it up.
★★★★★ 5/5
Scott
Overall, the techs do a very good job, very thorough and detail oriented, helpful advice and true consideration to make sure the tub is as clean as possible.
★★★★★ 5/5
Steve
The most thorough and attentive service yet! Also very much appreciated all the advice and support Stan provided. Look forward to see him again.
★★★★★ 5/5
Eva Szentgyorgyi
I went to the store looking for something they did not have in store. Instead
I was directed to the website. The suggestion worked exactly as suggested
★★★★★ 5/5
Patti
Web site well made for easy order creation and excellent delivery. Delivery is always impeccable. Tape on caps that could spill, etc. it’s the little details like these that make for great service
★★★★★ 5/5
Luc
The team at Wellness Shop are knowledgeable kind and patient. Every experience we’ve had has been great!
★★★★★ 5/5
Jenn
I like the fact that it is hassle free. I signed up for a Sliver package and my jacuzzi is on auto service!
★★★★★ 5/5
Andres Gantous
We also were satisfied that the price for the item was reasonable. We will do business again
★★★★★ 5/5
Tom
Our sales person Jordan did a good job at communicating and walking us through the process.From selling us the tub to filling it up at home.
★★★★★ 5/5
Derek
Everything. Customer service was perfect. Installers/delivery was great according the schedule. My swim fit spa is the best. We enjoy it a lot.
★★★★★ 5/5
Luiza
Barb was absolutely wonderful to work with. She came to our house and helped us with the initial startup and explained all the details of how to maintain the hot tub and keep it in great condition for a long time.
★★★★★ 5/5
Angelo
Devan was extremely helpful and addressed our issue quickly and with zero headaches. Joe called to let me know when he’d arrive, showed up when expected and resolved our issue that was covered by our warranty. So glad we chose Jacuzzi!
★★★★★ 5/5
Steven
Zack was amazing at attending to the need to turn on the swim spa for the first time. The fix of the electrical connection was smooth.
★★★★★ 5/5
Martha / Juan
The first person on the phone was great. The technician sent was amazing!! Informative and knew what he was doing. He did a great job.
★★★★★ 5/5
Daniel and Renee Porter
Your team was very helpful. I just put the new sensor that I purchased off you and should know I’m the next few hours ( once tub is filled) if the sensor was the issue.
★★★★★ 5/5
David
Eric our tech is the best! He explains what is being done in easy to understand terms and always does great work.
★★★★★ 5/5
Terry-Lynn Sim
How easy it was to order, and the combined order allows you to save versus individual purchase
★★★★★ 5/5
Rosa & Pino
Christian was excellent and very knowledgeable and experienced and followed through at every step and after delivery.
★★★★★ 5/5
Rob Boffo
I received the wrong product by accident and a new one was shipped right away. Appreciated there was no delay.
★★★★★ 5/5
Jennifer
Your tech was very efficient and didn’t give me a big run around, he diagnosed the issue and that was that. To much money to repair small electrical issue with the board.
★★★★★ 5/5
George
The service was great. Jamie went out of his way to make sure my hot tub was fixed as quickly as possible. He also gave me great tips on how to maintain my hot tub
★★★★★ 5/5
Ellie
I am able to easily order online and my order is delivered to my home within a couple of days.
★★★★★ 5/5
Alison
Did really love anything but it’s the only place to buy supplies since they don’t carry it in their showrooms
★★★★★ 5/5
Patrick
I made mistake on one item and Hot tub store helped me return and purchase the correct item. GREAT SERVICE. .
★★★★★ 5/5
Rocco Alonzi
Friendly and very fast response to me having an issue with accessing my account. Thanks!
★★★★★ 5/5
Nathan
The simplicity of everything accompanied by Brendan’s professionalism made it perfect.
★★★★★ 5/5
Matthew
Jay. Was great. He was thorough, professional and extremely courteous to us. We would recommend your firm to anyone. A big Thank you to Jay and your firm!!
John and Barb
★★★★★ 5/5
John
The level of expertise that our sales rep Christian had. We had some delays with our tub that caused a lot of frustration and unknown timelines however, Christian made the final steps of this whole process easy and rewarding for our patience.
★★★★★ 5/5
Kayla
Dan was great. I felt he was very honest and provided me with the best solution for my problem
★★★★★ 5/5
Laura
Alicia was very accommodating and was able to find a solution for a problem we’ve had for a long time.
★★★★★ 5/5
Sonia
Jay was very friendly, knowledgeable and went above and beyond to try and solve the issues I am having. He was great at explaining things and making me aware of costs before / during the work.
★★★★★ 5/5
Victoria
Called in for parts. Left a message and got a call back right away. Talked to parts department and they got it all
Sorted for me and parts on the way quick:
★★★★★ 5/5
Shawn
Service guy was awesome ! Friendly and explained what and why he was doing what he was . Great experience
★★★★★ 5/5
Victor Paiva
The service tech was very courteous, and kept me informed about the work being done. you have a very good employee there. thanks for the great job.
★★★★★ 5/5
Leigh
It took a very long time to get the controller board from the supplier (not your fault) but Greg was like a dog on a bone until he got our tub working again. Greg and the service team are honest and thorough!
★★★★★ 5/5
Nick
My technician Alisha was awesome. We chatted about the servicing she was doing and educated me on what’s going on with my tub.
★★★★★ 5/5
Kelly & Mike
It’s a very easy process to order online, delivery is quick and coupons help to reward repeat customers while bringing the final price down.
★★★★★ 5/5
Terrie & Ron & Ron Sage
Matt gave us great service, lots of information and was able to make all the arrangements for the install and removal.
★★★★★ 5/5
Bruce
Your technician Jamie was able to solve the problem quickly and he was really nice
★★★★★ 5/5
Eman
Lisa was kind and got the answers I asked and called me back as soon as she had the answer!
★★★★★ 5/5
ronda
We received the product very quickly and it perfect condition. Highly recommended.
★★★★★ 5/5
Gael Sargent
Service tech was very professional and proficient, love that he had chemicals I needed stocked on his truck.
★★★★★ 5/5
Dan and Amanda
I chose the wrong item and was offered a 20.00 coupon and to keep the item! It was awesome
★★★★★ 5/5
Dawn & Corinne
All of the customer service representatives, who have visit our home, have been so professional and gone above and beyond.
★★★★★ 5/5
Alan
Our sales contact, Alissa, was fantastic. She was very knowledgeable and responsive.
★★★★★ 5/5
Sarah and Jeff
The whole ordering process was quick and accurate. The little gifts were cool as well (from rubber duckies to the disposable wine glasses)
★★★★★ 5/5
Dan
Service from Fred was beyond. He helped with every question quickly from the time we inquired and even after delivery. Very pleased with the whole process. We trust that if we needed anything regarding warranty we have a service person ready to help. Glad to support local businesses. It matters :)
★★★★★ 5/5
Mike
Good selection and good detail about items so I could pick the right product. Fast delivery
★★★★★ 5/5
Laura
I’ve had one order last year it was what I ordered and it arrived fast. Waiting on second order now. Just ordered the other a couple days ago
★★★★★ 5/5
Karen
pricing and points program. I loved the deals such as free chlorine that I just got
★★★★★ 5/5
Doug
Took the time to explain and answer all my questions on how to take care of the hot tub
★★★★★ 5/5
Sanuja
Website easily navigated and efficient delivery. Competitive pricing on Jacuzzi products
★★★★★ 5/5
Marc
Jamie was on time was very professional and went above and beyond in ensuring that everything was taken care of in an efficient manner,
★★★★★ 5/5
Mitch Champagne
Excellent service the technician knew his stuff and was helpful. Recommended other products as well.
★★★★★ 5/5
Adam olcsvary
Dealing with Christian at the Vaughn Location was amazing! he attended to my every need and followed up to make sure everything was perfect!
★★★★★ 5/5
Jordan
Repair technician came with the correct parts on the truck and quickly installed them
★★★★★ 5/5
Jill & Craig
The service technician, was very knowledgable and took the required time to effectively complete the service. Well Done!
★★★★★ 5/5
Lorne and Martha and Martha Wedge
While it may have taken nearly three weeks to get a service call, the customer service was exceptional when they arrived.
★★★★★ 5/5
Mike & Linda Reyno
The delivery guys were so helpful and did way more than they had to. I love great service thank you
★★★★★ 5/5
Don and Theresa and Theresa Watson
Very quick & efficient work. Took the time to explain how the problem arose (it was a programming issue) and how to fix it should it ever to occur again.
★★★★★ 5/5
Bruce
You always have what I need and my questions are answered quickly. Honestly, your prices and the speed of delivery could have been number one, too.
★★★★★ 5/5
Tara and Jeremy
I tried to leave a review earlier but it bounced back. Lee was the gentleman who helped me and he was outstanding! Although my issue isn’t yet repaired he went above and beyond to make it happen
★★★★★ 5/5
Vaudry
Friendly staff, answered all questions promptly with great customer service. Went above and beyond. A pleasure to deal with
★★★★★ 5/5
Ryan
Adam and his team were professional, friendly and new exactly what was wrong with the diverted
★★★★★ 5/5
Kevin
Mitch was awesome! From the moment my son and I stepped into the shop until my tub was up and running! Well done!
★★★★★ 5/5
Ali
Dan was absolutely fantastic. On time, courteous, friendly, knowledgeable and friendly.
★★★★★ 5/5
Glenn
I love how everything was all included in the price. Including electrical installation.
★★★★★ 5/5
Holly and Jeremy
Yes, the fact that Ashley called me back to followup the same day. Understood my issue and found the parts that needed to get ordered to resolve our spa issue.
★★★★★ 5/5
Stephen Wasilenko
Michael took the time to make sure we were ordering the right lid and returned calls promptly and with a pleasant attitude. Excellent customer service!
★★★★★ 5/5
David & Monica
Called on tuesday with a problem with the water flow and the technician was here today and was GREAT!
★★★★★ 5/5
Sandra & Robert Devereux
Jen was an excellent sales rep. She helped me with my purchasing decision. Explained the product and options well.
★★★★★ 5/5
Raymond
Barb has been excellent. Love Jacuzzi. Delivery guys were great. Hot tub looks awesome. Can’t wait to get in.
★★★★★ 5/5
Evan
They analyzed the situation quickly, and provided the most practical solution quickly
★★★★★ 5/5
Mike and Jennifer
Jay was excellent! Knowledgeable and thorough in locating and fixing the problem.
★★★★★ 5/5
Christine
Great company to deal with they added parts to their webpage when I inquired about specific pieces
★★★★★ 5/5
Jamie Macdougall
Mike Boyle provided excellent customer service to help us find what we were looking for.
★★★★★ 5/5
Joseph
The technician was very kind and explained everything. He was very professional and on time.
★★★★★ 5/5
Debbie and Wade and Wade Martino
The technician who repaired the lighting was a great guy and got the job done in good time!
★★★★★ 5/5
Howard + Michelle
Agent arrived when I was told they would and contacted me with details of the service call
★★★★★ 5/5
Ellie
All of those things listed. I’ve had chat help in the past about products which was great
★★★★★ 5/5
Cheryl
The sales process was excellent. The install was seamless and efficient.
Thanks
★★★★★ 5/5
James & Sherri
The knowledge and care that Dr. Hamilton has provided not only to me but to my young boys has been excellent
★★★★★ 5/5
Ken & Heather & Heather Busby
Fast delivery . Ad with last delivery I had a container opened and all in the box. Was replaced and shipped the next day
★★★★★ 5/5
Michael
The Jacuzzi for Life program is awesome. I really appreciate the simplicity of having regular maintenance and shipments of products to make hot tub ownership easy.
★★★★★ 5/5
Richard Bernreiter
White glove service with an at home spa and chemical tutorial.
Plus fast response timed on our enquiries.
All around great experience.
★★★★★ 5/5
Laurie
Easy to email questions. We did try calling to ask questions but no immediate answer and we missed the call back. Would have been nice and much quicker to speak to a person directly
★★★★★ 5/5
Jennifer
All product is received very quickly and Andrew did a great job servicing our hot tub.
★★★★★ 5/5
Linda & Micheal
Variety, cost, shipping speed, customer service, rubber duck included with my order
★★★★★ 5/5
Justine
Stood behind your product. Took some time to get done but in the end you replaced a lemon tub.
★★★★★ 5/5
Charlie
Price was great and so was the service! Just couldn’t pick both. Had a damaged item (shipping) and delivery wouldn’t drop off and the hot tub store sent another order, no issues!
★★★★★ 5/5
Morris
Everyone is so prompt and courteous, the team is exceptional , so much so that I have already recommended them to a friend and they were out at her place just last week.
★★★★★ 5/5
Alison
All my dealings have been great with Hot tub and infrared sauna. Keep up the good work.
★★★★★ 5/5
Carl Dahlgren
The service techs were polite and respectful. It was a pleasure having them on site to repair the hot tub leak.
★★★★★ 5/5
Bill & Janet & Janet Jones
A longstanding problem (years) was fixed…..
My foot valve had not been functioning….
★★★★★ 5/5
Lorraine Philp
The Customer service person, Lisa took time and effort to check in on my arrival of my hot tub lid. She also called back as she said she would.
★★★★★ 5/5
Peter Craddock
I had a problem with my last order. A bottle of Alka-up came undone and i was all over everything. My dog licked sum of it and I contacted the company and they checked and made sure that the product was not toxic and credited my account. Very considerate.
★★★★★ 5/5
Jack(John)
The experience was great from the time we walked in the door to delivery and hot tub tutorial!
Ken madenus feel comfortable, he was honest, informative and knowledgeable about Jacuzzi and other Competitors.
I particularly liked that Ken came to our home and explained the chemicals in detail and walked us through all the features. Thank you!!
★★★★★ 5/5
Laurie
I would recommend the Wellness Shop to anyone looking for a hot tub! Excellent service. Found us exactly what we were looking for! Fast service also.
★★★★★ 5/5
Melissa & Blake
Sales rep at the store Zack and Nathan were great. Professional and actually seemed like they genuinely care about their customer and product they’re selling.
★★★★★ 5/5
Philip
Found a problem I didn’t know about and fixed it with the new part during the tune up service
★★★★★ 5/5
Cheryll Brencis
I asked which filter was the filter for my hottub and I received a quick response with a link to purchase
★★★★★ 5/5
Dustin
The technician was very honest and only charged me for what I needed to have fixed.
★★★★★ 5/5
Ryan King
I have ordered from Hot Tub Store before. Always price competitive and very efficient / quick delivery.
★★★★★ 5/5
John
great sales person – jennifer – knowledgeable, very thorough and really client centric. Delivery team and electricians were professional, great to deal with, and made it feel like they were part of the Wellness Shop vs a 3rd party.
★★★★★ 5/5
Eric
The Service tech was very thorough in servicing the Hottub, pointed out items that were needed and was courteous and professional
★★★★★ 5/5
Elanore
We really like your service man Matthew Smith! He explained things about are hot tub and made recommendations to benefit it!
★★★★★ 5/5
Doug
Outstanding experience. Julie is amazing and we appreciate the time and educational as well as logistical support she gave to our family. Rob and his team are excellent in setting up the Sauna and our Red Light unit. The professionalism and personal experience in the Shop as well in our home has been incredible. Thank you to the Wellness shop Team.
★★★★★ 5/5
Charles
