Sales: (905) 847-2055  |  Service: (855) 349-8827


Customer Testimonials



Allen Rodgers

from Jacuzzi Hot Tubs Hamilton in Ancaster

I originally met Peter at this store in the fall of 2016. We kept in touch and when I decided to follow up it was spring 2017. I met Mike Kitchen who spent a lot of time answering all my questions. Mike provided a chance for a wet test at a store closer to my home. Mike was very generous with his time on line, one the phone and in person. He even invited me to dinner! He did a site tour at my home and again took all the time necessary to make Jacuzzi my choice. The delivery and installation were perfect. Mike followed up in person to go over everything about my new Tub. I would recommend Mike Kitchen and Jacuzzi Hot Tubs! It is a big purchase and some people get sticker shock, but it is an investment. Thanks Mike and Jacuzzi Hot Tub!!!!!!.

Mark Morrissey

from Jacuzzi Hot Tubs Hamilton in Ancaster

Purchased our hot tub from Jacuzzi Hot Tubs in Hamilton and highly recommend them. They worked with us to get the best hot tub within our budget and looked after the installation. Mike walked us through the start up process and was always available for questions. Amazing service.

Julie Green

We've been considering a hot tub for years, and stopped by Jacuzzi in Kitchener to learn more. Adrian was very helpful, and listened to what we wanted, even though we were not planning to purchase anything immediately. He took time to explain the reasons why the hot tub would meet our needs. I was looking for energy efficiency, so he showed me how the pipes are coated in insulation and that the tub is completely enclosed. He showed us the energy cost per month, and it was reasonable, starting at under $9/month. Health benefits were important too, so the hydro-therapy spa and the clear-ray system were pointed out. We had narrowed down the hot tub options to 2 variations of tubs. The drawback to the entry level tub was that is was missing key features for the health benefits we wanted, but suited a lower budget. After hashing the numbers and what was or wasn't included, Adrian left it with us to discuss. For the cost of what equated to two week long vacations, we would have a hot tub for years. Yes, we have chemical, water and hydro costs to consider for the daily operation, but those costs are less than a case of beer per month. But what if something went wrong? The warranty on the tub is in place for years, though some parts have a longer warranty than others. We decided to buy it, and it could be delivered within a week. So, that was the last of our salesman, Adrian, right? Wrong, he came over to our house to see where we wanted it, and confirm the delivery needs. We even sent our electrician to discuss hydro hook up concerns with Adrian as we decided that hard-wiring made the most sense to us. We had issues with the start up and needed Jacuzzi to send their tech out. Ron determined the problem immediately. He did a temporary fix so we could use the tub and returned to replace the part within a week. This was all covered by Jacuzzi's warranty. Ron was able to answer questions and offer advice to simplify our use of the tub and reduce chemical use. So now has Adrian disappeared? No, he still greets us by name when we take in our water samples for free testing. He is continuing to help us learn how to alter the chemical levels in the water and answering any questions we have. We have been very fortunate to have such knowledgeable and personable people help us through this adventure. I am glad that we bought one through a company that supports their warranty and offers support today and far into the future. So, it's been a few months, and we attended a class at Jacuzzi to reinforce the information we had learned from Adrian. The course was at no cost, and it was great to get the review, learn some new things and be able to see the live demonstration before we had to drain and refill our tub. Definitely attend the class, if you can. We are still enjoying our hot tub and noticing the benefits especially after a day of gardening, or renovating. Oh yeah, Adrian still rocks! While I haven't been in for a whole, my partner is greeted by name every time and Adrian and Liam always have time to help.

Linda Elliott

from Jacuzzi Hot Tubs London

We are so pleased with the service and the quality of our Jacuzzi hot tub. Robert Burns was very helpful in assisting us pick the hot tub suited to us. Delivery was right on time and removed our old hot tub as well. The delivery people were very efficient as was the electrician recommended by Jacuzzi. Robert came over on the weekend to provide more information as to the chemical balance etc (spa school). I would recommend Jacuzzi for their quality service, product and competitive prices. Very good purchase. The new hot tub has been used every day since it arrived. Thanks Robert and Jacuzzi!

Andrew Orr

from Jacuzzi Hot Tubs London

It was my pleasure to purchase a 300 series jacuzzi from Jacuzzi in April. We requested information and were shortly contacted by Robert who was a great help in the process. We were given the tools to survey our back yard to see what we needed in a hot tub and how big we should be looking at. Rob provided us with pricing with the current promotions attached. This made the process very efficient once in the store. Once in person at the store we were quickly met and Rob was able to gather from us what we needed in a spa. From there we were presented with a few options. Of which we selected the J-355. The process was very clean and we were out on our way within the hour with our jacuzzi purchased. The delivery was set up and actually moved at our request twice with no hassle. The spa eventually arrived promptly when we requested it. We have been very happy with the quality of the hot tub and the service we received during and after the purchase. Having not had a hot tub before our questions and concerns about setting the hot tub up safely were promptly answered. We highly recommend this brand of hot tub for anyone considering a purchase. The quality of the product is superior and you will be well supported by the Jacuzzi team.

Kristi Finch

from Jacuzzi Hot Tubs Oakville in Oakville, Ontario

To be completely transparent as excited as I was to invest in a hot tub and gazebo I was new to the industry and assumed it would be a bit of a game/upsell. Until I met Mel at Jacuzzi Hot Tubs in Oakville. Literally blown away by the level of knowledge and professionalism. The service and follow up from start to completed backyard oasis has been nothing but stellar. Impressed beyond words. Thanks Mel and your team there at Oakville Jacuzzi!

Scott Pickup

from Jacuzzi Hot Tubs Vaughan

Selwyn was very knowledgeable and assisted us with choosing our J-365. We love this hot tub! Great powerful jets and the overalll performance is better than any other hot tubs we have tried. We would highly recommend that anyone looking for a hot tub choose Jacuzzi.

Martin Rafferty

Installed a J-385™ from Jacuzzi Hot Tubs Whitby

We recently purchased a J-385 from Darryl as a replacement for a 18 year old tub and have nothing but positive things to say. Darryl remained in touch after the contract was signed and kept us updated regarding the delivery and installation. The delivery were crew were prompt and professional. The tub has been running for two weeks and we love it. Once again Darryl has been in touch and is more than willing to assist with any maintenance issues or questions we may have. If you're in the market for a hot tub the Whitby shop should definitely be on your list of potential candidates.

Cheryl Manwaring

from Jacuzzi Hot Tubs Whitby

My experience with Jacuzzi hot tubs was amazing! Deb was our sales person. I had help with all my questions. Every time I called with what I thought was a silly question she gave me the her undivided attention and if she did not know the answer the other sale people were quick to help Deb help me. Our tub is awesome! There is nothing like it. Deb was knowledgeable and went thru the process of buying financing and get the spa up and running. Thanks so much for the support during this process.

Annette Blake

Installed a J-325™ from Jacuzzi Hot Tubs Whitby

Customer service is fantastic here. The aftercare has been amazing. Jim and his team have gone above and beyond to help us get our tub up and running. We have a 325 and LOVE it!! Crystal clear water and easy maintenance. So happy with our purchase!!