Sales: (905) 847-2055  |  Service: (855) 349-8827


Customer Testimonials



Connie Loblaw Colledge

Installed a J-325™ from Jacuzzi Hot Tubs London

Just got our J-325 two weeks ago and love it! Mike and everybody else at Jacuzzi London were exceptional. We have had a few questions after the install and Mike has answered our calls every time. It`s that kind of service that keeps you going back!

Scott Knickle

from Jacuzzi Hot Tubs London

George and the rest of the staff are very helpful and knowledgeable. Their no pressure approach makes it an easy process. They ask great questions and explain the differences between models so you understand the pros and cons of each. I would highly recommend George and Jacuzzi London.

Rob Pagliari

from Jacuzzi Hot Tubs London

We met Robert Burns at the London Boat Show, from the onset he was very friendly and never pressured us in any way which made us feel very comfortable dealing with him. He answered all of our questions and was available at all times. He came to our home for a site visit and for the "spa school" after the tub was installed, both times on the weekend when it was more convenient for us. Tub was delivered on time and set up was smooth. It was a pleasure dealing with Rob.

Anthony Streppel

from Jacuzzi Hot Tubs Kitchener

Brady and his team at Jacuzzi Kitchener provided personalized service and answered all of our difficult questions. Brady was extremely knowledgeable about hot tubs. This was our second hot tub purchase and he took the time to understand our needs as to what we needed this time around. We are very pleased with our purchase and had a great time entertaining friends and family over the past two years in our hot tub. It also helped that we got a great price on a great unit!

Joanna Wilcox

from Jacuzzi Hot Tubs Kitchener

We did a bit of research and decided to buy our entry level spa from Jacuzzi Hot Tubs Kitchener. We were pleased with the quick responses to our questions after purchasing. Our hot tub gets hooked up tomorrow and we are looking forward to using our Jacuzzi in the very near future!

Carri Snider

from Jacuzzi Hot Tubs Kitchener

Michael was very helpful and knowledgeable. We purchased our first hot tub from Jacuzzi Kitchener and have been enjoying it immensely. We love to go out on a clear night, shut off all the lights and enjoy the stars while relaxing in our Jacuzzi hot tub. It's been a great purchase for our family.

Christa Guckenberger

from Jacuzzi Hot Tubs Kitchener

Thank you to Liam and the team at Jacuzzi Hot Tubs in Kitchener. We had been looking for a hot tub for years and finally made the decision to purchase. They were a pleasure to deal with and the customer service is top notch! The delivery crew was fantastic and the electrical company they recommended was great as well. I would recommend this company to anyone wanting to purchase a hot tub!

C. Wilson

from Jacuzzi Hot Tubs Hamilton

I decided on purchasing an accessory for my hot tub, and I was told to contact the Jacuzzi Ancaster store to order from them directly. My first communication was with Peter Lee, and right away I knew he was a very conscientious, thorough, friendly person. I received my accessory in a very timely fashion as he stated would happen. Since then I have had a few more discussions on the phone with Peter about another topics, and he is following up on them also. Thank you Peter for always being there for the customer, your professionalism is much appreciated.

Alvin Gutierrez

from Jacuzzi Hot Tubs Hamilton

We had just purchased a home and inherited a J365 from the previous owner. Decided to walk into the store with no expectations just to explore. Sergio spent a great deal of time with us giving us an overview of the Jacuzzi while providing easy to follow steps on how to maintain it properly. Definitely exceeded our expectations and we came out feeling like we were well taken care of! Will be shopping there again for sure.

Winston Wolf

from Jacuzzi Hot Tubs Hamilton

For anyone looking to buy a hot tub all I can say is this... don't buy a hot tub until you visit Peter and Sergio in the Jacuzzi Ancaster store. These two guys are customer centric, service oriented and will deal with you in a comfortable and relaxed yet professional manner. They will work with you to ensure that your hot tub purchase is not only right for you but is also right for your budget. These two guys are so customer driven there is no way they will let you down.