I am a first-time Hot Tub owner and I bought a Jacuzzi from Jacuzzi Hot Tubs Whitby. I am extremely happy with my Hot Tub and the service I've received from the first day. I highly recommend others to consider Jacuzzi Hot Tubs when they're shopping for a new Hot Tub. -Sandy Newbigging
Ian & Kat Weir
Michael was extremely knowledgeable about hot tubs. This was our first ever hot tub purchase and he ensured that we were educated on all aspects of the product. He took the time to understand (and to ensure we understood) why we were buying a hot tub, what we were looking to get out of a hot tub. Something as simple as getting in a hot tub to make sure we were comfortable. Buying a hot tub for the first time is a daunting prospect. We were unsure about maintenance and operation. Michael put our minds at ease by explaining in detail, and demonstrating, all of the key maintenance tasks (which aren't many with a Jacuzzi). We are overjoyed with our purchase and had a great time entertaining friends and family over the Holidays in our new hot tub. We don't have an ounce of "buyers remorse", and that is due mainly to the time that Michael took in educating us before we made our purchase.
Melissa & Sean Bowman
We recently purchased our first hot tub from Jacuzzi Hot Tubs Whitby and were extremely happy with our experience! The staff member, Michael, was very knowledgeable. He was able to answer all of our questions and more. We had done some research and were impressed that all of our concerns were addressed and erased. It made our decision to purchase a Jacuzzi easy. Michael worked with our budget and found us the perfect tub. After visiting many different retailers, we would not go with anyone else!
Mark & Tanya Fisher
Websites often say stick to the name-brand hot tubs, and nothing is more name-brand than Jacuzzi. Great service from the Whitby location, who made it easy to pick out the right model and the right features. The support continues after delivery, Michael and his staff are always there to answer every question or concern. -Mark & Tanya Fisher
Great customer Service, if we need help anytime Michael is a phone call away, love our new Jacuzzi hot tub....M. SMTH
The hot tub is fantastic, and so was the service. From the introduction, through the sale and even after the install, Mike at Jacuzzi has been very helpful. Would recommend anyone looking for a tub to go to him.
Adam & Erin Lingenfelter
My wife and I are extremely impressed with our experience working with Mike at Jacuzzi Whitby. After visiting several other stores who claim to sell hot tubs, we were finding that so few people knew anything about the products they were selling, and we were beginning to become discouraged about the prospect of making an informed decision about such an important buying decision. It was very refreshing to speak with Mike, who was able to effectively describe the features of the various Jacuzzi hot tubs in order to help us decide on the model that was best for our needs (We ended up with the LXL). Mike not only answered all of our questions before our purchase, but continues to make himself available for any and all post-purchase questions we have as first time hot tub owners. We are thrilled with our Jacuzzi, and how easy it is to maintain.
Working with Michael Kitchen and the team at Jacuzzi Ontario has been a great experience! I had been wanting to replace my 17 year old hot tub for several years and had been talking with Michael for a couple of years about a Jacuzzi. Because I have a space restriction there were only a few choices available to me. I had been comparing and researching spas for several years including the brand I replaced. All roads pointed to the Jacuzzi brand for service excellence and quality. Michael's upbeat attitude, patience, help and the many many quotes over the years showed me his level of professionalism and persistence. I finally decided that this year I would treat myself and purchased a J-425. I have only had the hot tub for a few days, but I should have replaced the old one sooner! The old adage - "you don't know what you don't know" is apt because having a top-of-the-line product certainly has made a difference compared to my old spa. The installation process was handled very professionally by both Jacuzzi Ontario and Calibre Electric. Although there was a small hiccup (a missing filter), Michael made sure that a service tech, Sean, was sent ASAP to alleviate the issue. Sean went above and beyond by answering all my questions and set up all the chemicals in my spa before leaving. I'm looking forward to the cold weather to be able to relax and enjoy my new spa. Just a quick thank you to everyone at Jacuzzi Ontario and Calibre Electric for making this a great experience!! Sincerely, Robert
Craig & Tina Harper
My wife and I have had a great experience purchasing a hot tub at Whitby Jacuzzi. The customer service is top notch, Mike Kitchen has been amazing to work with. It was a pleasure to learn about Jacuzzi tubs in the beautiful showroom and very refreshing to shop in an atmosphere absent of negative sales tactics. We have purchased a hot tub as therapeutic support for my wife who has Fibromyalgia, and were extremely impressed with Jacuzzi's long history in hydrotherapy and Mike's knowledge and ability to explain the therapeutic benefits these tubs have to offer. All of our questions and concerns were addressed fully and we are confident we have made the right choice. Mike offers an unsurpassed level of customer care and has taken care of us every step of the way.
When my husband and I decided to purchase our hot tub he was adamant that we purchased it from Jacuzzi. Upon return from Jamaica at 3am, Dave was there by 11am. He was immediately greeted by Mikes friendly smile and willingness to help. We decided to get some sleep and come back the next day. Mike was insistent on knowing what time and was waiting for my husband the next day. From there, we decided our budget and Mike spent three hours with him answering all his question and concerns. He came three days later for the site visit, just as scheduled. He kept us up to speed on the delivery date and everything went as smooth as can be. Sure enough, the next day, Mike called to see how everything is going. We have had our tub just only six days and have been in it every day since. We cannot thank you and Mike enough for all of your help and amazing customer service. We will recommend you both to anyone we hear looking to make a hot tub purchase. Thanks for everything!!