Sales: (905) 847-2055  |  Service: (855) 349-8827

 

Customer Testimonials

A REFLECTION OF OUR HIGH-QUALITY SERVICES AND EXCELLENT PRODUCTS


 

Becky & Ken Haslett

Becky & Ken Haslett Installed a J-245™ in Georgian Bay on August 08, 2013.

We purchased our first Jacuzzi hot tub this past summer for our Georgian Bay home and have been thrilled with our good judgement! Everything from the beginning of pricing and searching for a durable, 'winter-worthy' product, to a downhill rural delivery, fast installation, and simple use of it, has been smooth sailing! We love our outdoor Jacuzzi experience, and so do our many guests and family members! We use it daily. Thank you for everything Jacuzzi Hot Tubs. We will be enjoying this product for years to come. Ken and Becky H

Faye Cameron

Faye Cameron Installed a J-480™ from Jacuzzi Hot Tubs Vaughan in Toronto on June 28, 2012.

When we first decided to get a hot tub, we didn’t know the first thing about them. We started off our journey like most do with a lot of research online to get an understanding about product, price and service. Once we had our requirements and budget, we talked to Jacuzzi and two other hot tub suppliers but Jacuzzi won us over with superior products, competitive pricing and great service. We felt confident with the Jacuzzi name but it was the service – particularly from Alain at the Vaughan store – that sealed the deal. Before we made our decision to purchase, we visited the store and met a friend there who told us, ‘these guys are the best’. She was right. Alain not only sold us the hot tub, but has continued to ensure we are completely satisfied almost one year later. He always promptly (almost instantly!) responds to my questions and anything else I need. The hot tub has been a great addition to our backyard. The kids love it and we started a new tradition this year – our own version of a New Year’s Day ‘Polar Bear’ Dip, complete with a roll in the snow. :)

Wayne Belkosky

Installed a J-365™ from Jacuzzi Hot Tubs Vaughan in Toronto on August 01, 2012.

We couldn't be more pleased with the Jacuzzi we purchased from Alain at the Vaughan location. Our home has a lot of stairs up from the street and was a tricky install but they were able to do so quickly and with minimal hassle. The tub itself has worked beautifully from the beginning, with a couple of minor issues that were handled personally and quickly by Alain and his team. The best thing I can say about the experience is that we would definitely shop there again (though hopefully no time soon!).

D Dubois

Installed a J-495™ from Jacuzzi Hot Tubs Vaughan in Mississauga on April 15, 2013.

Just a short note to say how much we appreciated Jacuzzi Hot Tubs staff and equipment. The hot tub we ordered and had delivered is fantastic. What a great way to massage away the days pains and relax with the family. Even though we have a pool, it's always nice to end up in the hot tub anytime during the day. The staff at JHTs were professional and knowledgeable. Even after delivery they are always available to consult with us on use and cleaning. I would highly recommend them to anyone wanting a stress free sales experience. Thank you Alain for everything.

Cory Ching

Cory Ching Installed a J-365™ from Jacuzzi Hot Tubs Vaughan in Thornhill on April 19, 2013.

My wife and I had been planning on getting a hot tub for around 3 years. This past spring though, we decided to go ahead and start seriously looking at our options. We fairly quickly narrowed down the list of potential tubs to Hot Spring, Sundance and Jacuzzi based on reliability, design, price range and dealer networks. Originally we thought that there would be very little difference during the wet tests since we figured all jets were the same. We were completely wrong with the Jacuzzi wet test being significantly better than anything else. There really was no comparison. We ordered the tub and had it delivered in April as soon as the concrete pad was installed. Everything went very smoothly with the delivery only taking a few hours. Since then, my wife and I have been using it about 3 times per week. It is a great time for just the two of us to decompress from the day since it is away from all electronics. We both sleep much better and think that it is the best investment that we could have made. We highly recommend getting a hot tub from Jacuzzi Ontario.

Mark Josephs

Installed a J-355™ from Jacuzzi Hot Tubs Vaughan in Toronto on November 06, 2012.

I had been to many different showrooms to checkout hot tubs, but i can truly say that there are few salesmen as professional as Alain Henderson at the Jaccuzzi Vaughan location. He made sure that he understood what we were looking for and all the key questions a salesperson should ask. Alain then explained the key features and benefits of each tub and was very professional all the way through. One of the key selling points was that this would be a big investment so I should come in at my convenience and try the hot tub. Alain opened up early for me and I experienced the Jacuzzi tub in the showroom. A salesperson can be good during the selling process but it is the after service that is key and Alain has been exceptional, from coming out to view our set up location to answering questions when I call. I had a minor issue with one of the lights not working and within a day the service staff were at the house and fixed everything. Alain touches bases with his customers on a regular basis and i would strongly suggest that if you are considering a hot tub that you check out the Jaccuzzi. I use my hot tub a minimum of once a day and every time I get in i say "I LOVE MY HOT TUB"

Mark Ritchie

on February 06, 2014.

Michael,

We consistently speak highly of the “Jacuzzi Experience”. From the moment we entered the showroom, to my last water check just 2 weeks ago. The team continues to exceed expectations.

Not only did you take your time explaining the key features and benefits of the Jacuzzi Experience, you pointed out the key differences and the long term value of a Jacuzzi spa.

The pre installation inspection and professional delivery staff, made it a worry free, positive experience.

We can’t say enough about the customer service and knowledgeable staff.

Mark Ritchie

Mark

on February 10, 2014.

Michael & Kerri…(Please share with Mike and Ryan those fabulous delivery technicians)

I cannot say enough what an amazing experience it has been….

Michael..You created a solid, informed, decision making experience. We ultimately felt wonderful about the purchase and your brand.

Kerri…you are a pro…your customer service and commitment to “doing what you said the organization would do” was right on.

Mike and Ryan were pros from the beginning….although my head was spinning with the information..they were patient and very professional. Again from sell to spa”ing”..

The team exceeded our expectations!

If you ever need a testimonial…use my name and please share with your organization.

Kind regards and enjoy the weekend..We will be making the most of it…. in our Jacuzzi Spa.

Mark

 

Raj and Sabrina Aggarwal

Raj and Sabrina Aggarwal Installed a J-470™ in Mississauga on February 13, 2012.

Hi Joel/Trevor

I recently purchased J-470 after an exhaustive search and reviewed many hot spas before I finally zeroed on Jacuzzi. I worked with Ashley Schwartz at the Mississauga office and she was extremely courteous, professional and gave us time to arrive at the right decision. When we went for the wet test, she really made it very comfortable for my wife and I to experience the Jacuzzi hot tub and we were sold on to Jacuzzi from that time onward.

I really like to express my appreciation towards the professional service provided by Ashley.

Best Regards

Alex and Deborah Williamson

Installed a J-365™ from Jacuzzi Hot Tubs Burlington in Hamilton on May 06, 2013.

In May of this year we purchased a Jacuzzi hot tub. We made our decision based upon the sterling reputation Jacuzzi possesses along with our earlier satisfaction with a Jacuzzi soaker tub we purchased two years ago for one of our bathrooms. I feel impelled to comment on our recent experience with Jacuzzi. The sales team did an outstanding job of assisting us in our selection of the proper hot tub for our needs and the installation people were highly professional in installing and explaining the maintenance of the tub. I have had occasion to contact Kerri at Jacuzzi service on a couple of minor follow up adjustments and was treated in a most professional manner by her. All in all our decision to purchase a Jacuzzi hot tub is one that we have found most rewarding. The excellent after-purchase care provided by your professional staff has been most impressive. We are very pleased to have purchased a Jacuzzi hot tub.