Installed: October 09, 2013
Sharing our experience - Ice Storm Dec 2013 Let me start by saying that our Jacuzzi purchase is one of the best decisions we’ve made. The service from the first day of delivery has been next to none. Our contact Alain Henderson has exceeded our expectations with his attentive and patient manner with our many questions from the start. The biggest hurdle that Jacuzzi was able to help us through was the ice storm of 2013. We lost power for the better part of 5 days, literally 2 months after we purchased the tub. Through this power outage experience among all the other things we had to be concerned with was the safety of the Jacuzzi. Alain was essentially available just about every day to walk my husband through the course of actions or lack thereof on our part to ensure the Hot Tub was safe. We have many neighbors’ that also have hot tubs (not Jacuzzi) and there was at least one that ended up with a $1,200.00 bill after to repair their tub. The advice and calm assurances that were given to us were sound and resulted in the safe revival. The Jacuzzi is typically kept at 104 degrees at the end of 5 days the temperature dropped to 66 degrees and within a few hours it was back up to 99 degrees. We were so impressed with the resilience of this quick turnaround of our large purchase. My husband and I highly recommend Jacuzzi and will only deal with them going forward. The cost of the product coupled with the excellent service is money well spent.