PRODUCT SUPPORT
Contact Jacuzzi Ontario
To ensure you have the fastest access to the support you need we have self-service, online chat, email, and phone options.
During business hours you can always reach a human (from Jacuzzi Ontario) by calling our main line (1-855-873-3882) or reaching out to [email protected].
SALES
To connect with a sales representative about a hot tub, all season pool, or sauna:
- call: 1-855-873-3882 option 2
- email: [email protected]
- online chat: click the robot on our homepage
PRODUCT SUPPORT
You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 905-847-2055.
- Press 1 for service appointment information
- It is best to book a service appointment online so that we have accurate information and you can book around your schedule
- Press 3 for technical support with products or chemicals
- Press 4 for all other customer care inquiries
We also have a variety of self-help resources which may be faster for you:
- Searchable knowledge articles including how-to guides, answers to common questions, error codes and how to solve them, and more
- Talk to someone via our chat (click the robot at the bottom right on our homepage)
- Submit a question by email
- Online booking for service appointments where you can:
- book a new appointment
- cancel or reschedule your appointment
- provide more details (in case things have changed)
- check on the status of your appointment
- [email protected]
RETAIL STORES
At the prompt dial “2” to be directed to the local store.
- Ancaster: 905 318 9823 option 2
- Burlington: 905 635 0670 option 2
- Barrie: 705 722 9220 option 2
- Kitchener: 519 578 1883 option 2
- London: 519 937 1417 option 2
- Whitby: 289 545 0002 option 2
- Vaughan: 289 472 5066 option 2
New Delivery Concerns
If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to [email protected].
If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.
Warranty Inquiry
If your hot tub is under warranty or you have questions about your warranty reach out to [email protected].
Hot Tub Store Inquiry
If you’re looking for information regarding a product or order from www.hottubstore.ca reach out by chat on www.hottubstore.ca, [email protected], or product support also on this page.
