We care deeply about our customers

Unfortunately, COVID-19 has left us with limited resources, and we are currently experiencing unprecedented call volumes and inquiries for many areas of our business. Due to the impacts of COVID-19 and the increased demand for the purchase and servicing of Hot Tubs, Saunas & All Season Pools, our lead times for responding to customer inquiries are significantly longer than expected. Our teams are working diligently to respond to your requests as quickly as possible. We appreciate your patience and understanding at this time.

Our stores will only be offering virtual appointments during the duration of the lockdown.

No Tax Event ON NOW!


Contact Jacuzzi Ontario

To ensure you have the fastest access to the support you need we have self-service, online chat, email, and phone options.

During business hours you can always reach a human (from Jacuzzi Ontario) by calling our main line (1-855-873-3882) or reaching out to [email protected].


To connect with a sales representative about a hot tub, all season pool, or sauna:


You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 905-847-2055.

  • Press 1 for service appointment information
  • Press 3 for technical support with products or chemicals
  • Press 4 for all other customer care inquiries

We also have a variety of self-help resources which may be faster for you:


At the prompt dial “2” to be directed to the local store.

New Delivery Concerns

If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to [email protected].

If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.

Warranty Inquiry

If your hot tub is under warranty or you have questions about your warranty reach out to [email protected].

Hot Tub Store Inquiry

If you’re looking for information regarding a product or order from reach out by chat on[email protected], or product support also on this page.

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