Contact Jacuzzi Ontario
To ensure you have the fastest access to the support you need we have self-service, online chat, email, and phone options.
To connect with a sales representative about a hot tub, all season pool, or sauna:
- Press 1 to speak with a sales representative about one of our wellness products (hot tubs, all-season pools and saunas)
- Press 2 for service appointment information
- It is best to book a service appointment online so that we have accurate information and you can book around your schedule
- Press 3 if you are a Jacuzzi For Life member, are subscribed to a
maintenance program or are interested in becoming a member or subscriber
- Press 4 for technical support with products or chemicals
- Press 5 for all other customer care inquiries including our online store and part ordering
We also have a variety of self-help resources which may be faster for you:
- Searchable knowledge articles including how-to guides, answers to common questions, error codes and how to solve them, and more
- Talk to someone via our chat (click the robot at the bottom right on our homepage)
- Submit a question by email
- Online booking for service appointments where you can:
- book a new appointment
- cancel or reschedule your appointment
- provide more details (in case things have changed)
- check on the status of your appointment
- [email protected]
At the prompt dial “2” to be directed to the local store.
New Delivery Concerns
If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to [email protected].
If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.
Jacuzzi For Life & Maintenance Plans
If your hot tub is under warranty or you have questions about your warranty reach out to [email protected].