COVID UPDATE

We care deeply about our customers

Unfortunately, COVID-19 has left us with limited resources, and we are currently experiencing unprecedented call volumes and inquiries for many areas of our business. Due to the impacts of COVID-19 and the increased demand for the purchase and servicing of Hot Tubs, Saunas & All Season Pools, our lead times for responding to customer inquiries are significantly longer than expected. Our teams are working diligently to respond to your requests as quickly as possible. We appreciate your patience and understanding at this time.

We are open for in-store shopping at all locations.

The Red Tag Sale is finally here!

PRODUCT SUPPORT

Contact Jacuzzi Ontario

To ensure you have the fastest access to the support you need we have self-service, online chat, email, and phone options.

During business hours you can always reach a human (from Jacuzzi Ontario) by calling our main line (1-855-873-3882) or reaching out to customercare@jacuzziontario.com.

SALES

To connect with a sales representative about a hot tub, all season pool, or sauna:

PRODUCT SUPPORT

You can reach Jacuzzi® product support specialists and the service team at our main extension 1-855-873-3882 or 905-847-2055.

  • Press 1 to speak with a sales representative about one of our wellness products (hot tubs, all-season pools and saunas)
  • Press 2 for service appointment information
  • Press 3 if you are a Jacuzzi For Life member, are subscribed to a
    maintenance program or are interested in becoming a member or subscriber
  • Press 4 for technical support with products or chemicals
  • Press 5 for all other customer care inquiries including our online store and part ordering

We also have a variety of self-help resources which may be faster for you:

RETAIL STORES

At the prompt dial “2” to be directed to the local store.

New Delivery Concerns

If your hot tub is less than 30 days old and you need to book a service appointment or replace a component, reach out to NDI@jacuzziontario.com.

If you have a question about your hot tub (or its operation) it is best to contact your sales rep directly or reach out to product support above.

Jacuzzi For Life & Maintenance Plans

To connect with our team regarding Jacuzzi For Life or our Maintenance Plans:
 

Warranty Inquiry

If your hot tub is under warranty or you have questions about your warranty reach out to warranty@jacuzziontario.com.

Hot Tub Store Inquiry

If you’re looking for information regarding a product or order from www.hottubstore.ca reach out by chat on www.hottubstore.cacustomerservice@hottubstore.ca, or product support also on this page.

Our Customer Service Policy is available upon request, in an accessible format if needed.
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