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Service and Repair


At Jacuzzi Ontario, we value premium service. That’s why each of our hot tub locations across Southern Ontario has a team of technicians that are fully trained, certified, and experienced. If something isn’t quite right with your spa, contact one of our service experts via text or chat and we’d be happy to assist you!


Creating an account makes requesting and monitoring your service requests quick and easy! By creating an account, you can:


Is your hot tub not running properly and you’re not sure what to do? Chat or text with one of our service experts who will help: 


Leave your hot tub and all season pool maintenance to our team of experts. Book maintenance service online:

EXPLORE OUR Knowledge Base

Browse our extensive knowledge base for articles, videos and tips to troubleshoot and maintain your spa. Our knowledge base includes:

The Benefits of Professional Service

Hot tubs and all season pools are all about relaxation. Spend your free time soaking and rejuvenating, while the experts take care of the hard work. Forget having to clean the water or troubleshoot that jet that stopped working, our team of experts are already on it. Here are some of the main benefits of routine professional spa service:

  • Confidence that an expert has cared for your spa
  • Enjoy your spa for many enjoyable years to come
  • Clean and safe water every time you soak
  • More free time to enjoy your spa and backyard
  • Enjoy a safer backyard space that is free of chemicals

We cover all areas of the Greater Toronto Area, including: Barrie, Muskoka, Kitchener, Hamilton, Waterloo, Vaughan, Burlington, Mississauga, Collingwood, and more.

Common Spa Water Problems

Our teams of spa service technicians are dedicated to helping you make the most of your hot tub or all season pool. No matter the issue, they have the experience to diagnose and resolve the issue in a quick and efficient manner. While some problems may be easier to resolve than others, our team of professionals never falter.

Jacuzzi Hot Tubs jet water in Ontario

Dirty Water

Is the water in your hot tub cloudy, foamy or emitting a strange odour? While a range of issues could be responsible, there is a good chance that an issue with the circulation or filtration system is to blame, or a simple imbalance in the water. One of our experts would be happy to test the water, inspect the system and fix the issue.

Jacuzzi Hot Tub J-480

Still Water

Bacteria thrives in still water, which means you should have this resolved as soon as possible. Still water is often the result of an issue with the jets or entire circulation system. Give the experts at your local Jacuzzi Ontario service department a phone call and we will have your spa up and running in no time.

Jacuzzi Hamilton Ancaster All Season Pool Swim Spa

cold Water

If your spa isn’t heating the water, there may be an issue with the circulation system or heater. This generally isn’t an issue that we would recommend trying to resolve yourself. A professional service technician has the proper training to inspect and repair these systems without damaging other components or causing harm.

Our Service Promotions

Take a look at our current promotions and saving opportunities for spa service in Ontario.


Save 10% (offer expires in 30 days)


Save 10% (offer expires in 30 days)


Save 20% and see how our trained technicians do it!

Our Customer Service Policy is available upon request, in an accessible format if needed.

We care deeply about our customers

Unfortunately, COVID-19 has left us with limited resources, and we are currently experiencing unprecedented call volumes and inquiries for many areas of our business. Due to the impacts of COVID-19 and the increased demand for the purchase and servicing of Hot Tubs, Saunas & All Season Pools, our lead times for responding to customer inquiries are significantly longer than expected. Our teams are working diligently to respond to your requests as quickly as possible. We appreciate your patience and understanding at this time.

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